The service department can and should be one of the best sources of sales leads for your dealership. You can and should be converting customers in your service area into vehicle buyers by providing them with an exceptional service experience. Satisfaction is the key! Satisfied customers are much more likely to be faithful to their store and to consider another purchase.
Do you have a sales process utilizing your service department? Creating an organized strategy and developing a process can lead to an average of three to five percent increase in service customers buying and selling new vehicles directly in the service drive.
The Complete Guide to The Vehicle Exchange Program is a cutting-edge course designed to train and to prepare you to manage a successful VEP Department in your dealership. We will teach you and your VEP staff everything on how to reach out to your customers in the service area in an appropriate manner and how to convert these service customers into successful sales from the moment the service department opens to the moment it closes.