Let's face it... It is not uncommon for some owners to trade up to a new vehicle, with more upgraded options, as early as their first oil change.
The truth is that satisfaction is the key to increase sales.
Satisfied customers are much more likely to be faithful to your store and to consider another purchase.
So, if the word “sales" are mentioned to the service customer, the chances of a sale will most likely end at this point.
What is needed is a dedicated person for this program with the right verbal skills and knowledge. It is also very crucial to have a system in place for this segment of customer.
Isn't it time you become a well prepared VEP – Vehicle Exchange Program Acquisition Manager?
The Complete Guide to The Vehicle Exchange Program is a cutting-edge course designed to train and prepare you to manage and be a successful VEP Acquisition Manager in your dealership.
We will teach you everything on how to reach out to your customers in the service area in an appropriate manner and how to convert these service customers into successful sales from the moment the service department opens to the moment it closes.
Register now for The Complete Guide to the Vehicle Exchange Program Online Course and get your fast sales activated.